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EXIN EX0-117 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Lifecycle Introduction | - Service lifecycle principles - Overview of ITIL concepts and structure |
| Continual Service Improvement | - 7-step improvement process - Service measurement and reporting |
| Service Operation | - Problem management - Incident management - Event management - Request fulfillment |
| Service Transition | - Service asset and configuration management - Release and deployment management - Change management |
| Service Strategy | - Service portfolio management - Demand management - Financial management for IT services |
| Service Design | - Service catalog management - Service level management - Design coordination - Availability and capacity management |
EXIN ITIL Foundation (syllabus 2011) Sample Questions:
What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?
- A. Customer services
- B. Component services
- C. Business services
- D. Supporting services
Correct Answer: D 🗳️
What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?
- A. The change advisory board
- B. The change implementer
- C. The change manager
- D. The change authorization board
Correct Answer: A 🗳️
Which of the following is not a service desk type recognized in the service operation volume of ITIL?
- A. Outsourced
- B. Local
- C. Virtual
- D. Centralized
Correct Answer: A 🗳️
How many people should be accountable for a process as defined in the RACI model?
- A. As many as necessary to complete the activity
- B. Only one - the process architect
- C. Only one - the process owner
- D. Two - the process owner and the process enactor
Correct Answer: C 🗳️
Which one of the following is NOT the responsibility of service catalogue management?
- A. Ensuring that information in the service catalogue is consistent with information in the service portfolio
- B. Ensuring that all operational services are recorded in the service catalogue
- C. Ensuring that information in the service catalogue is accurate
- D. Ensuring that service level agreements are maintained
Correct Answer: D 🗳️
