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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. You have decided to forward a message to the next support level.
What should you include in the message? (Choose two)

A) The steps which you performed to reproduce the issue.
B) SAP Notes that have not been tested yet.
C) Username and password in your internal message notice.
D) All relevant information you have gathered.

2. Which of the following statements is a true representation of an installation?

A) Each customer can have several installations associated to their identifier.
B) An installation can contain only one system linked to it.
C) An installation is related to the number of employees in that organization.
D) Each customer has only one installation per legal entity.

3. You are trying to process a customer message. However, the available information is insufficient for a complete understanding.
What will be your next step? (Choose two)

A) Try to guess what the customer might want to have.
B) Send notes to customer based on your assumptions.
C) Get confirmation from the customer that your interpretation of the message is correct.
D) Contact the customer to define the missing information.

4. What can be considered a corrective action for a critical issue?

A) The customer was contacted within the Service Level Agreement (SLA).
B) The incident was acknowledged by its processor.
C) The assessment of the situation has been completed.
D) A workaround has been provided to the customer.

5. What is contractually defined in the Service Level Agreements (SLAs) of SAP Enterprise Support? (Choose two)

A) The Initial Response Time (IRT)
B) The products supported as defined in the SLA
C) The dedicated support consultant that has been assigned to the customer
D) The maximum time for providing corrective action for critical issues

Solutions: