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Some candidates print pages, others drill on a laptop or a phone. ExamsTorrent delivers the CIS-CSM practice questions as a printable PDF, a desktop test engine, and an online test engine, so preparing for the ServiceNow Certified Implementation Specialist - Customer Service Management fits the way you already study.
ServiceNow CIS-CSM Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - Customer Service Management |
| Exam Number: | CIS-CSM |
| Certificate Validity Period: | Requires renewal through ServiceNow delta exams each release cycle |
| Passing Score: | Pass or Fail |
| Related Certifications: | Customer Service Management Implementation ServiceNow Certified System Administrator (CSA) |
| Exam Format: | Multiple Choice, Multiple Select |
| Exam Duration: | 90 minutes |
| Exam Price: | USD $450 |
| Real Exam Qty: | 60 |
| Available Languages: | English, Japanese |
| Sample Questions: |  |
| Exam Way: | Online proctored exam or onsite testing through Pearson VUE |
| Pre Condition: | ServiceNow recommends completing Customer Service Management Fundamentals and Customer Service Management Implementation training. ServiceNow Certified System Administrator (CSA) knowledge is highly recommended. |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-customer-service-management |
ServiceNow CIS-CSM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| CSM Configuration | 38% | - Routing and Assignment
|
| CSM Foundational Data Model | 27% | - Contracts and Entitlements
|
| Case Management | 17% | - Case State Flows
|
| CSM Best Practices and Knowledge Management | 10% | - Knowledge Management
|
| CSM Workspace, Portals, Service Catalog, Analytics, and Reporting | 8% | - Portals and Service Catalog
|
CIS-CSM Exam FAQs: What Candidates Ask Most
Yes. ExamsTorrent provides a free PDF demo of the CIS-CSM practice questions, so you can check the format and quality before paying anything. Every purchase also includes 365 days of free updates, and once that period expires you can extend the update service at a 50% discount from your member zone.
The CIS-CSM exam gives you 90 minutes to work through 60 questions, so the clock moves faster than most candidates expect. Keep a steady pace on every item, flag the ones that stall you, and circle back with the time you have banked instead of getting stuck. Time pressure is mostly a rehearsal problem: run at least one full timed mock in the ExamsTorrent test engine before your appointment, and the real countdown will feel familiar rather than threatening.
The CIS-CSM exam ā officially titled ServiceNow Certified Implementation Specialist - Customer Service Management Exam ā is the ServiceNow test you pass to earn the CIS-Customer Service Management certification. It sits at the Specialist level of the ServiceNow certification program. Related certifications include ServiceNow Certified System Administrator (CSA), Customer Service Management Implementation. If that is the credential you are after, the 261 practice questions at ExamsTorrent map directly to its official objectives.
The ServiceNow Certified Implementation Specialist - Customer Service Management blueprint is organized into 5 domains. The first three are:
- CSM Configuration (38%)
- CSM Foundational Data Model (27%)
- CSM Workspace, Portals, Service Catalog, Analytics, and Reporting (8%)
The complete, current topic list appears in the exam outline section above ā review it before you start drilling the ExamsTorrent practice questions.
ServiceNow recommends completing Customer Service Management Fundamentals and Customer Service Management Implementation training. ServiceNow Certified System Administrator (CSA) knowledge is highly recommended.
Eligibility rules do change, so confirm the current requirements on the official exam page before you apply: https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-customer-service-management.
If you take the corresponding CIS-CSM exam within 60 days of purchase and do not pass, you can apply for a full refund under our money-back guarantee. Send a scanned copy of your exam enrollment slip together with the official Score Report PDF within 2 days of your exam date, and your claim will be processed within 7 days. Keep in mind that the candidate name must match the purchaser name, and the guarantee does not cover attempts made within 3 days of purchase, materials that were downloaded but never used in an actual exam sitting, free resources, or expired orders. If you would rather keep studying, you can swap the refund for two free exam products of equal value while keeping the update service on your original purchase. Delivery itself is instant: the files are emailed to you within one minute of payment (if nothing arrives within 2 hours, check your spam folder and contact our support team), and there is no limit on how many computers you install them on.
The passing score for the CIS-CSM exam is Pass or Fail, and the official registration fee is USD $450. Remember that an unsuccessful attempt means paying the full USD $450 again to retake it, so booking too early is the expensive way to find out you are not ready. Test yourself with the ExamsTorrent practice questions first; once you can clear Pass or Fail comfortably on timed runs, scheduling the real exam becomes a much safer bet.
ServiceNow Certified Implementation Specialist - Customer Service Management Sample Questions:
Which social media channels are NOT available out-of-box?
- A. All of the above
- B. Facebook
- C. None of the above
- D. Twitter
- E. LinkedIn
Correct Answer: E š³ļø
What must a system administrator configure to define a different approval workflow for an escalation request?
- A. Escalation Template
- B. Escalation Rule
- C. Escalation Reason
- D. Escalation Decision
Correct Answer: A š³ļø
When are any changes to the platform considered a customization?
- A. When they require an implementation spread across all project phases
- B. When they are solely implemented for a custom application
- C. When there are business demands for custom functionality that is not offered out-of-the-box
- D. If they are NOT applied through the usage of built-in tools on the Now Platform
Correct Answer: C š³ļø
Using the out-of-the-box major issue management process flow, a consumer service agent proposes an existing case in the Open state as a major case candidate. The major case candidate has a consumer defined and is approved by the customer service manager What happens to the major case candidate?
- A. The major case candidate becomes the major case
- B. A new major case is created and the major case candidate Is added as a child to the major case
- C. The major case candidate is closed and a new major case is created
- D. The major case candidate requires an approval from the major issue manager
Correct Answer: B š³ļø
Explanation: Only visible for ExamsTorrent members. You can sign-up / login (it's free).
Which table must be extended when creating a new case type?
- A. Case (sn_customerservice_case)
- B. Case Task (sn_customerservice_case_task)
- C. Case Type (sn_case_type)
- D. Task (task)
Correct Answer: A š³ļø
