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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. A Level 1 support professional would like to be kept informed of product-specific news or updated support content, such as publications, hints and tips, technical notes, product flashes (alerts)and downloads, and drivers. What is the advantage of the My Support webpage?
The information:

A) will be translated to the National Language.
B) can be personalized.
C) can be refreshed to always show current information.
D) can be animated like a Power Point presentation.

2. A L1 support professional receives a new Problem Management Report (PMR) and the
Next Queue field has not been set. What should be inserted into the Next Queue field?

A) the Back End monitored queue
B) the Front End monitored queue
C) nothing, the Next Queue will be filled in by the BackEnd
D) nothing, the Next Queue field is only used for escalation

3. The IBM Support Assistant (ISA) Blue tool is an?

A) tool for both internal and external use
B) externally available tool for customers
C) internal offering for IBM SWG products for support professionals, providing an integrated and extensible toolset for problem resolution
D) internal tool to capture audit trail information of customer navigation to support site.

4. When setting a follow up (FUP) date with the customer, what should the L1 support professional do?

A) If working on a voice Problem Management Record (PMR). ask the customer for the date, or. if working on an electronic PMR. advise of the date.
B) Inform the customer in writing of the date of the next follow up, and set the date to that date.
C) In talking with the customer, ask them when it would be best to set a follow up and set the date to that date.
D) Choose a date that is best for the L1 support professional.

5. On EcuRepwhat file action for the problem analysis section is valid?

A) Explore
B) IBM Thread and Monitor Analyzer
C) Search Files
D) Log analyzer

Solutions: