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IBM C2010-024 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Operational Processes | - Support workflow procedures
|
| IBM Tivoli Support Overview | - Tivoli product suite fundamentals
|
| Tools and Diagnostics | - Troubleshooting tools
|
IBM Tivoli Level 2 Support Tools and Processes Sample Questions:
What is VMWare?
- A. A Product set, which has been acquired by IBM and is supported by IBM Support.
- B. A Company which is a competitor to IBM and is building mainframes.
- C. A new education platform in Learning@IBM.
- D. Virtualizationsoftware that allows an engineer to create multiple virtual machines on the same hardware.
Correct Answer: D 🗳️
For what purpose will a client use the Passport Advantage website?
- A. Download products that the client is entitled to download.
- B. Download fixes for products that the client is entitled to download.
- C. Download products that the client is not entitled to.
- D. Download fixes for products that the client is not entitled to download.
Correct Answer: B 🗳️
An APAR which an engineer has created for a PMR has been closed by Level 3 (L3). Which three steps should the engineer check before contacting the client?
- A. that an appropriate closing code has been given
- B. that a download DCF has been created by L3 if an interim fix or fix pack is involved
- C. that L3 has created an appropriate DCF if the resolution is stated as working as designed
- D. that sufficient resolution information has been provided
- E. that the resolution provides a fix at the product level the client reported the problem at
- F. that the status of the APAR is set to closed
Correct Answer: C,D,E 🗳️
An engineer is working on a PMR and is unsure which Solution Given code to use.
Where can the correct information be found?
- A. in the IBM Support Handbook
- B. in the monthly scorecard
- C. in the Problem Handling section of the Process Website
- D. in the RETAIN HELP screen
Correct Answer: D 🗳️
A PMR has been raised in order to know if a particular operating system is supported on a specific product. Where can this information be found?
- A. in the Lotus Notes BackEnd Support teamroom
- B. on the Tivoli Platform Support Matrix webpage
- C. in the taxonomy spreadsheet
- D. on the Component ID search tool
Correct Answer: B 🗳️
