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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

1. What is the function of the PMU in an Apple desktop computer?

A) The PMU controls all aspects of power flow.
B) The PMU controls the speed of the hard drive.
C) The PMU manages the amount of virtual memory used.
D) The PMU manages all communication with attached peripherals.

2. A customer states that he has never been able to burn DVD's with his Mac mini yet his friend has an identical- looking Mac mini that can burn DVD's. You have verified that the customer's Mac mini has a DVD / CD-RW Combo optical drive and is running the latest version of Mac OS X. The Mac mini has no other problems.
What is the probable cause of this issue?

A) The Mac mini requires more RAM.
B) The Mac mini requires a firmware update.
C) The Mac mini optical drive is malfunctioning.
D) The Combo drive is not capable of burning DVD's.

3. According to Apple's troubleshooting process, systematic fault isolation is a search procedure that successively eliminates half the system as a possible trouble source.

A) False
B) True

4. Which THREE of the following are valid CRT safety rules? SELECT THREE

A) Don't work alone.
B) Wear a grounded ESD wrist strap.
C) Connect the AC power cord.
D) Wear safety goggles.
E) Touch the computer's metal chassis.
F) Remove any metal jewelry.

5. When would component isolation be useful?

A) Before trying quick fixes.
B) Before asking probing questions.
C) After verifying the repair.
D) After escalating the issue.

Solutions: