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Avaya 6210 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura Contact Center Implementation Exam |
| Exam Number: | 6210 |
| Exam Format: | Multiple Response, Multiple Choice |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Related Certifications: | ACIS - 6202 Avaya Aura Contact Center |
| Sample Questions: |  |
| Exam Way: | Pearson VUE authorized testing center or authorized Avaya testing delivery method. |
| Pre Condition: | Recommended completion of Avaya Aura Contact Center Implementation training course (4C00020V). No formal prerequisite exam identified for ACIS-6202. |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 6210 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Maintenance and Troubleshooting | - Operational Support
|
| Topic 2: Configuration | - Core Contact Center Configuration
|
| Topic 3: Integration | - Avaya Aura Integration
|
| Topic 4: Implementation Preparation | - Customer Requirements Analysis
|
| Topic 5: Installation | - Platform Deployment
|
Avaya Aura® Contact Center Implementation Exam FAQ — Effective Answers
Delivery is instant: payment triggers an automatic email within a minute — unlimited installations, and 24/7 customer assisting for any downloading or purchasing issue if nothing arrives within 2 hours. If you fail the corresponding 6210 exam within 60 days of purchase, choose your remedy: a full refund (scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; processed within 7 days), waiting for the next updated version free, or a free change to two other equal-value dumps. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products.
The Avaya Aura® Contact Center Implementation blueprint spans 5 domains — including Installation, Configuration, Implementation Preparation. Let the weightings direct your spare-time review; the full outline above lists every subtopic.
Yes — download the free Avaya Aura® Contact Center Implementation demo and evaluate the material before paying. Purchases include 365 days of free updates, each new version emailed immediately upon release; renew afterward at 50% off.
Recommended completion of Avaya Aura Contact Center Implementation training course (4C00020V). No formal prerequisite exam identified for ACIS-6202. Eligibility rules change periodically, so confirm the current requirements on the official page (official 6210 exam page) before registering.
The Avaya Aura® Contact Center Implementation is Avaya's certification exam for ACIS Avaya Aura Contact Center, at the Implementation Specialist level. It validates job-ready skills, and passing it marks you as a verified professional. Related credentials include ACIS - 6202 Avaya Aura Contact Center.
Avaya Aura® Contact Center Implementation Sample Questions:
Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?
- A. System Control and Monitor Utility
- B. CCMM Data Management
- C. Contact Center Database Maintenance Utility
- D. Control Utility
Correct Answer: B 🗳️
By which method can you verify the status of the Data Execution Prevention (DEP)? (Choose two.)
- A. Control Panel > Network and Internet > Internet Options, and then turn on DEP for essential Windows programs and services only
- B. Windows > Control Panel > System and Security > System > Advanced System Settings > Settings > Data Execution Prevention
- C. My computer > properties > advanced system settings > advanced > environment variables > Data Execution Prevention
- D. Windows > Services > Advanced System Settings > Settings > Data Execution Prevention
Correct Answer: B,D 🗳️
After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored within the CCMM server database. Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)
- A. Outbound Reports
- B. Multimedia Reports
- C. Contact Summary Reports
- D. Configuration Reports
- E. Agent Performance Reports
- F. Call-by-Call Reports
Correct Answer: A,B 🗳️
When setting up scheduled backups to a network location, which two steps are required? (Choose two.)
- A. Shutdown the Avaya Aura Contact Center (AACC) server.
- B. Navigate to Windows > Apps > Database Maintenance utility > Scheduled Backup
- C. Navigate to CCMA > Launchpad > Contact Center Management > Scheduled Backup
- D. Create a shared directory on a networked logical drive to store the database backup.
Correct Answer: B,D 🗳️
For Avaya Aura Contact Center (AACC) High Availability (HA), you must backup the active server database, restore it onto the standby server and enable shadowing.
Database shadowing does not work if the difference in time between the active and the standby server database is greater than how many hours?
- A. 12 Hours
- B. 48 Hours
- C. 24 Hours
- D. 72 Hours
Correct Answer: C 🗳️
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