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Oracle 1z1-981, commonly known as the Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials certification exam, is an important certification for professionals looking to build a career in customer service and contact center management. Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials certification exam is designed to test the skills and knowledge of professionals in implementing and managing Oracle's Cross-Channel Contact Center Cloud solution. 1z1-981 exam consists of 60 questions and candidates have 105 minutes to complete it.

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Oracle 1z1-981 exam is a proctored exam that consists of 70 multiple-choice questions. Candidates are given 105 minutes to complete the exam and must achieve a score of 66% or higher to pass. 1z1-981 exam is available in English and Japanese and can be taken online or at a testing center. Upon passing the exam, candidates will receive the Oracle Cross-Channel Contact Center Cloud 2017 Certified Implementation Specialist certification, which is valid for two years.

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Oracle 1z1-981 exam covers a wide range of topics related to cross-channel contact center solutions, such as configuring and deploying Oracle Contact Center Anywhere, managing data and workflows, integrating with other systems, and providing excellent customer service through social media, email, and other channels. Passing 1z1-981 exam demonstrates that candidates have a thorough understanding of the concepts and best practices involved in implementing and managing Oracle contact center solutions, and are well-equipped to handle the challenges of modern customer service environments.

Oracle Cross-Channel Contact Center Cloud solution is a cloud-based customer service platform that allows businesses to provide a seamless customer experience across multiple channels, including phone, email, chat, and social media. The solution is designed to help businesses improve customer satisfaction, reduce operational costs, and increase revenue. Professionals who are involved in the implementation of this solution must possess a wide range of skills, including project management, technical expertise, and customer service knowledge.