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Oracle 1z0-325日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Oracle RightNow Cloud Service Fundamentals | - Platform Overview and Architecture - Core Components and Navigation |
| Customer Portal and Experience Interface | - Customer Portal Configuration - Self-Service and Knowledge Base Setup |
| Incident and Service Management | - Incident Lifecycle Management - Workflow and Business Rules |
| Knowledge Management and Content Delivery | - Content Publishing and Maintenance - Knowledge Base Configuration |
| Configuration and Administration | - User Roles and Security Management - Configuration Settings and Customization |
| Integration and Advanced Features | - Integration with External Systems - Advanced Configuration Options |
| Reporting and Analytics | - Standard Reports and Dashboards - Data Analysis and Metrics |
