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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. One key capability required for effective service delivery scheduling is?

A) Cross-docking to achieve supply chain service levels
B) Network optimization
C) Cross-partner coordination/ management
D) Multi-channel selling

2. You can create a powerful self-service experience for the customer using?

A) The IBM Enterprise Service Process Manager
B) The IBM Commerce Framework
C) The IBM Customer Service System
D) The IBM Customer Experience Suite

3. What are Smarter Commerce 'Sell' Offerings focused on?

A) Integrating the supply chain in order to support the selling process.
B) Driving the customer to the preferred enterprise sales channel.
C) Up-sell potential via outbound calling centers and automated dialers.
D) Optimize the customer experience, regardless of touchpoint, or mode of access.

4. The Smarter Commerce Collaboration Network supports what?

A) Internal product development processes.
B) Customer interaction regarding new products and concepts.
C) Transportation providers and partners.
D) Marketing programs.

5. What can AdTarget do?

A) Monitor all advertisements watched on cable television
B) Force customers to watch the entire Internet ad before entering websites
C) Working with affiliates, target Internet ads without email
D) Utilize You Tube to more effectively deliver ad content

Solutions: