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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Opportunity Management | 17% | - Forecasting and quota management - Opportunity stages and pipeline management |
| Practical Application of Sales Cloud Expertise | 33% | - Scalability and maintainability - Customer success and solution delivery - Sales Cloud implementation strategies |
| Account and Contact Management | 12% | - Contact management best practices - Account hierarchy and relationships |
| Sales Cloud Analytics | 10% | - Sales metrics and KPIs - Reports and dashboards for sales |
| Lead Management | 12% | - Lead scoring and routing - Lead qualification and conversion |
| Sales Cloud Configuration | 16% | - Sales Cloud features and customization - Sales processes and workflows |
Salesforce Certified Sales Cloud Consultant Sample Questions:
Question 1
When addressing challenges within Cloud Kicks' Sales Cloud project, which approach should a consultant prioritize to extend declarative development effectively?
A. Assess project requirements to decide if custom development or third-party apps are needed, considering budget and resources.
B. Prioritize standard Salesforce features to manage costs while ensuring project success.
C. Opt for custom development, weighing long-term scalability and maintenance against quick solutions.
Question 2
The VP of sales at Cloud Kicks wants to provide options to sales reps for changing account or contract details for a created order. Which condition should the consultant consider to meet this requirement?
A. The order associated with the account is in draft status.
B. The order must be associated with an active contract.
C. The currency associated with the order can be different from the contract.
Question 3
Cloud Kicks has purchased a list of prospects and wants sales reps to contact and measure the return on investment (ROI) of the purchased list. Which solution should the consultant recommend?
A. Import the list as new Leads and map the Campaign during import.
B. Import the prospects as Contacts and assign them to Accounts.
C. Import the list as new Leads and update the Lead Source to "Purchased Lead".
Question 4
Cloud Kicks wants its sales operations team to place orders United States customers in Sales Cloud. The sales ops team needs calculate sales tax on the orders. Sales tax is a complex calculation based on tax law that may change at any time. What should the consultant recommend to meet the requirement?
A. An app from AppExchange
B. screen flow for orders
C. formula field on the Order object
Question 5
Universal Containers is realigning sales territories and needs to update ownership across its
400,000 accounts. The organization-wide default for Accounts is Private. Which factor should the consultant consider when updating the sales territories and Account owners?
A. The operations team can defer sharing calculations to decrease the risk of lock errors during the data update.
B. The Salesforce recycle bin needs to be emptied prior to realignment.
C. The organization-wide default should be set to Public before the update can be performed.
Solutions:
| Question 1 Answer: A | Question 2 Answer: A | Question 3 Answer: A | Question 4 Answer: A | Question 5 Answer: A |
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