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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of "network issue" and submit the case data "as-is" to a back-office system for validation in batch on a daily basis. Once the cases have been submitted, the process should trigger an email to the supervisor.
Which three OmniStudio tools should the consultant recommend to meet these requirements?
Choose 3 answers

A) DataRaptor Load
B) OmniScript
C) Integration Procedure
D) FlexCard
E) DataRaptor Turbo Extract

2. A company is designing a new console for contact center agents to display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:
* "Open" cases with case description, case open date, case type, assigned to, and priority fields. Open cases should be highlighted with a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these requirements?

A) Using three FlexCards
B) Using a single FlexCard with three flyouts
C) Using a single FlexCard with three states
D) Using a single FlexCard with multiple card filters

3. A business is creating an agent console with FlexCards to provide a 360° view of their customers. The business wants the following information displayed:
* Account information including account name, phone, and website
* Active opportunities related to the account
* Active contracts related to the account
* The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.
How should the consultant design the FlexCards to meet these requirements?

A) Parent FlexCard with multiple Child and different Card States
B) Parent FlexCard with single Child and Card Actions
C) Parent FlexCard with multiple Child and Card Actions
D) Parent FlexCard with single Child and multiple Card States

4. A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their community portal. The project team decides to use OmniStudio tools to provide this functionality.
In this scenario, which two OmniStudio features should the consultant recommend?
Choose 2 answers

A) Remote Action
B) Edit Block
C) Datatable
D) Response Action

5. which of the following are Integration Procedure Actions?

A) PDF
B) OmniScript
C) Type Ahead
D) Email

Solutions: