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Preparation Process
Career Benefits
Those students who nail the qualifying test will obtain ITIL Certification in Operational Support and Analysis. Some of the job roles that the certified professionals can think about include a Configuration Manager, a System Software Manager, an Availability Manager, a Network Support Specialist, a Problem Manager, a Database Administrator, an IT Operations Manager, an Application Support Specialist, and a Network Control Manager. The average remuneration for these positions is $98,000 per annum.
What is the duration of the ITILSC-OSA Exam
- Length of Examination: 90 minutes
- Passing Score: 28 marks
- Format: Multiple choices, multiple answers
Other than the certificates and qualifications, candidates should also ensure their abilities to meet the following criteria:
- The demonstration of familiarity with terminology for IT and comprehend OSA within the circumstances of a certain business environment;
- One ought to have served in the capacity of service management within an environment for a service provider while being responsible for a minimum of one of the management disciplines. These include event management, incident management, problem management, and access management processes. More comprise technical management, service desk, application management, and IT operations management.
ITILSC-OSA Exam Details
The ITILSC-OSA test will carry 8 scenario-based questions in the form of multiple-choices and has a required minimum score of 70%. It is a closed-book test and will be lasting for 1.5 hours. If the language you are using to take the official exam is not your mother tongue, then you are allowed up to 2 hours to finish. In furthering your interests in the exam, a dive into the relevant training course is a great way to proceed.
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EXIN ITILSC-OSA日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Technology and Implementation Considerations | 5% | - Challenges and risks - Critical success factors - Tools and automation |
| Access Management | 10% | - Purpose and policies - Compliance and security - Process steps and controls |
| Event Management | 15% | - Activities and processes - Metrics and interfaces - Purpose, scope, principles |
| Incident Management | 20% | - Interfaces and KPIs - Prioritization and escalation - Process flow and activities - Objectives and scope |
| Service Desk and Technical/Application/IT Operations Management | 10% | - Service desk functions and structure - Technical management activities - Application management practices - IT operations control and facilities management |
| Request Fulfillment | 10% | - Request models and automation - Process and activities - Purpose and scope |
| Problem Management | 15% | - Proactive and reactive activities - Known errors and workarounds - Root cause analysis techniques |
| Operational Support and Analysis Principles | 15% | - Business value and optimization - Core concepts and terminology - Service Operation lifecycle context |
