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EXIN ITIL Foundation Sample Questions:

1. Which one of the following is the BEST description of a relationship in service asset and configuration management?

A) Defines which software should be installed on a particular piece of hardware
B) Describes how the configuration items (CIs) work together to deliver the services
C) Defines how version numbers should be used in a release
D) Describes the topography of the hardware

2. From the perspective of the service provider, what is the person or group who defines or and agrees their service targets known as?

A) User
B) Supplier
C) Administrator
D) Customer

3. Which one of the following is the BEST definition of the term 'service management'?

A) Units of organizations with roles to perform certain activities
B) A set of specialized organizational capabilities for providing value to customers in the form of services
C) A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
D) The management of functions within an organization to perform certain activities

4. Which describes a proactive trigger for problem management?

A) Suspicion or detection of a cause of one or more incidents by the service desk
B) Trending of historical incident records to identify one or more underlying causes
C) Automated detection of an infrastructure or application fault, using event/alert tools automatically to raise an incident
D) Analysis of an incident by a technical support group which reveals that an underlying problem exists, or is likely to exist

5. What is the type of notification that should be sent when a threshold has been reached, something has changed or a failure has occurred?

A) A request for change
B) An alert
C) An emergency change
D) An emergency event

Solutions: