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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Contribute to Value with Digital Products | - Resilient operations - Assured conformance - Fast development - Valuable investments - Co-created value |
| Understand High-Velocity IT Concepts | - Digital organization - IT transformation - Digital products - Digital transformation - High-velocity IT - Digital technology |
| Digital Product Lifecycle | - Digital product lifecycle - Value streams - ITIL operating model - Service value creation |
| High-Velocity IT Techniques and Practices | - Architecture and design - Security and risk management - Cloud computing - Testing and validation - Automation |
| Guiding Principles for High-Velocity IT | - Continuous improvement - Agile methods - Lean practices - Application of ITIL guiding principles - DevOps culture |
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
An organization's executive management team is trying to build a Lean culture. The line managers in this organization have historically focused on ensuring that employees meet performance quotas and that the employees follow documented procedures. The executive management team is working with line managers to reinforce new ways of thinking, acting, and supporting employees. To do this, they are modelling new behaviours.
Which TWO behaviours of the line managers BEST align with Lean culture?
1. Talking directly to employees to understand how work is actually
done
2. Asking team leaders to define new procedures that ensure goals will
be met
3. Asking team leaders what help employees need and offering that help
4. Using coaching techniques to encourage and incentivize employees
- A. 1 and 4
- B. 3 and 4
- C. 1 and 2
- D. 2 and 3
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A software development team works in a heavily-regulated organization that is undergoing a digital transformation. The team carried out a pilot to demonstrate that CI/CD could significantly reduce the lead time for making quality changes. Although impressed with the results, the organization's leadership team has concerns and is unwilling to support the use of CI/CD until their concerns are addressed.
Which are the TWO MOST LIKELY reasons for the leadership team's concerns?
1. The pilot did not adequately address governance, risk, and
compliance issues
2. The organization is focused on innovation and lead time is not a
priority
3. Leaders desire smaller, more frequent, and more reliable deployments
4. The company's policies require that Dev, testing and Ops are
separated duties
- A. 1 and 4
- B. 3 and 4
- C. 1 and 2
- D. 2 and 3
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An organization has well-documented service continuity plans, which include manual actions to move some service provision to a secondary site. During a recent fire in the organization's primary site, the manual actions were not performed.
What should the 'service continuity management' practice have recommended to prevent this situation?
- A. Performing a business impact analysis
- B. Improving monitoring for continuity events
- C. Conducting command post exercises
- D. Documenting return to normal operations
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A centralized IT department is adopting site reliability engineering to increase the resilience and performance of IT systems.
What is this an example of?
- A. Digital transformation
- B. Digital technology
- C. High-velocity IT
- D. IT transformation
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An organization is defining, with all relevant parties, the criteria that a work item must satisfy before it can be considered complete, including testing, documentation, and security checks.
What is being established?
- A. Change model
- B. Risk appetite
- C. Definition of done
- D. Service level agreement
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