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ITIL (Information Technology Infrastructure Library) is a framework of best practices for IT service management. ITIL 4 Foundation is the entry-level certification for ITIL 4, the latest version of the ITIL framework. ITIL 4 Foundation Exam certification validates a candidate's understanding of the ITIL 4 framework and its key concepts.
ITIL 4 Foundation exam is an entry-level certification that provides a solid foundation for understanding the ITIL framework. It covers the four dimensions of service management, including organizations and people, information and technology, partners and suppliers, and value streams and processes. ITIL-4-Foundation exam also covers the ITIL service value system (SVS), which is the core of the ITIL framework. The SVS includes various components, such as the ITIL guiding principles, governance, service value chain, and continual improvement.
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ITIL ITIL-4-Foundation Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Four Dimensions of Service Management | 20% | - Value Streams and Processes - Partners and Suppliers - Organizations and People - Information and Technology |
| Topic 2: Service Management Key Concepts | 25% | - Service Relationships and Stakeholders - Value and Value Co-creation |
| Topic 3: ITIL Practices Overview | 15% | - Change Enablement - Problem Management - Service Desk - Service Level Management - Incident Management |
| Topic 4: ITIL Service Value System (SVS) | 15% | - Service Value Chain - Governance - Practices Overview |
| Topic 5: ITIL Guiding Principles | 25% | - Think and Work Holistically - Collaborate and Promote Visibility - Keep It Simple and Practical - Start Where You Are - Focus on Value - Optimize and Automate - Progress Iteratively with Feedback |
