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HP HP2-I47 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Assessing Customer Needs | 25% | - Identifying customer business and IT challenges - Mapping needs to lifecycle service offerings - Consultative sales approach |
| Post-Sales and Service Management | 10% | - Renewal and expansion opportunities - Delivery and support basics |
| Proposing and Selling Solutions | 20% | - Closing sales and managing customer expectations - Communicating ROI and total cost of ownership - Building service proposals and pricing models |
| Positioning and Differentiating HP Services | 25% | - Compliance, security, and sustainability aspects - Key features and advantages of HP services - Comparison with alternative solutions |
| HP PS Lifecycle Services Overview | 20% | - Service portfolio: plan, deploy, manage, support, retire - Definition and scope of HP Personal Systems Lifecycle Services - Value proposition and business benefits |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
What coverage does HP Post Warranty Service provide?
- A. Extension beyond 12 months if needed
- B. No-cost device repairs made with certified HP parts
- C. Access to Level 2 help desk technicians
- D. Additional 12 months based on the product's base warranty or extended warranty
Correct Answer: D 🗳️
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An enterprise manufacturing company is considering adjusting their business processes in order to create a more sustainable workplace and help advance the company's circularity goals. The IT manager has been tasked with contributing to a business plan for a distributed, hybrid workforce.
What are two benefits that the IT manager should include in the company's proposed sustainability plan?
(Select two.)
- A. As employers adopt hybrid workforce, they must accept lower employee productivity and IT support levels.
- B. A current trend has shown that employees will stay with an environmentally responsible company long-term
- C. Visibility and control over changing technology will enable the businesses to meet the technology demands of the future.
- D. IT for a hybrid workforce is easier to manage than physical, on-premises workplaces because employers expect remote employees to manage their devices.
Correct Answer: B,C 🗳️
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Which category of HP Lifecycle Services enables customers to transition quickly and easily from old to new devices while maintaining compliance with government and environmental regulations?
- A. HP Set Up Services
- B. HP Optimize Services
- C. HP Renew Services
- D. HP Collaborate Services
Correct Answer: C 🗳️
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How are HP Care Pack Services sold?
- A. They are sold with flexible payment terms and coverage options, offer standard and custom options, and are renewable.
- B. They are sold as a transactional upfront payment although they require special terms and a minimum threshold.
- C. They are available as a contractual service and can be sold at any time as a standard SKU offering
- D. They are attached to hardware by the device serial number and sold as a transactional upfront payment.
Correct Answer: D 🗳️
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