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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integration and Extensibility | 25% | - SAP Business Technology Platform (BTP) integration - Extensibility options and best practices - Data flow and system connectivity - SAP Integration Suite |
| SAP Customer Experience Portfolio Overview | 20% | - SAP Service Cloud - SAP Sales Cloud - SAP Commerce Cloud - SAP Customer Data Cloud - SAP Marketing Cloud / Emarsys |
| Project Delivery and Implementation | 15% | - Solution deployment and operations - Implementation lifecycle and planning - Performance and scalability |
| Customer Data and Governance | 15% | - Customer data management and identity - Data analytics and insights - Compliance and data privacy |
| Intelligent Enterprise and Innovation | 10% | - AI and automation in CX solutions - Emerging technologies and roadmap |
| Solution Architecture Fundamentals | 15% | - Architecture principles and methodologies - Customer Experience strategy and design |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Question 1
What are some SAP recommended guiding principles to achieve clean core operations?
Note: There are 3 correct answers to this question.
A. Establish an organizational structure, technical foundation, and transformation methodology for clean core.
B. Integrate clean core practices in the end-to-end value process chain.
C. Define roles and responsibilities as part of a process transformation office.
D. Establish regular housekeeping tasks and procedures.
E. Establish release management.
Question 2
Which of the following business values can be leveraged by the Design to Operate end-to-end process?
Note: There are 3 correct answers to this question.
A. Accelerate time to market
B. Increase revenue from new products
C. Reduce compliance costs and recalls
D. Efficient procurement of components to build subassemblies
E. Ability to manage and track inbound deliveries
Question 3
Which of the following are integration styles according to the SAP Integration Solution Advisory Methodology?
Note: There are 3 correct answers to this question.
A. User integration
B. Event-based integration
C. On premise integration
D. Thing integration
E. Data integration
Question 4
You are about to perform a deployment in SAP Commerce Cloud Portal.
Before proceeding, which elements must you set values for?
Note: There are 3 correct answers to this question.
A. Deployment Mode
B. Platform Update Mode
C. Target Environment
D. Source Data
E. Restore Mode
Question 5
You are implementing a Design to Operate end-to-end process for new products.
Which are valid substages in the business process?
Note: There are 3 correct answers to this question.
A. Sell
B. Plan
C. Manufacture
D. Deliver
E. Source
Solutions:
| Question 1 Answer: A,C,E | Question 2 Answer: A,D,E | Question 3 Answer: A,D,E | Question 4 Answer: A,B,C | Question 5 Answer: A,B,C |
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