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SAP C-C4H510-01 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Reporting and Analytics | 6% | - Standard reports and dashboards - Key performance indicators |
| Communication Channels and Knowledge Base | 14% | - E-mail and social media integration - Interaction center framework - Knowledge base setup and usage |
| Customization, Migration and Integration | 16% | - Personalization and extension fields - Basic integration scenarios - Data migration templates and tools |
| Field Service and Resource Scheduling | 14% | - Multiresource scheduling integration - Mobile service capabilities - Work order management |
| Master Data and Account Management | 16% | - Business partners and customers - Installed base structure - Registered products and warranties |
| Service Processes and Ticket Management | 22% | - Service ticket creation and processing - SLA and entitlement management - Status management and escalation |
| Service Overview and Architecture | 12% | - System landscape and navigation - Cloud for Customer / Service Cloud overview |
