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Avaya 6201-1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Performance Management | - Monitoring Operations
|
| Avaya Call Management System Fundamentals | - CMS Configuration
|
| Contact Center Implementation | - Deployment and Configuration
|
| Call Routing and Vectoring | - Routing Configuration
|
| Avaya Aura Communication Manager Fundamentals | - Platform Architecture
|
| Maintenance and Troubleshooting | - System Support
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
To activate, which three options require an Avaya authorization password? (Choose three)
- A. features assigned to each user
- B. simultaneous CMS Supervisor logins
- C. the number of agents that the CMS can report on
- D. the number of ACDs that the CMS system can monitor
- E. the number of users that can be administered in the CMS
Correct Answer: B,C,D 🗳️
Explanation: Only visible for ExamsTorrent members. You can sign-up / login (it's free).
During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?
- A. route-to-digits
- B. collect-digits
- C. converse-on
- D. queue-to
Correct Answer: B 🗳️
Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)
- A. Timetable can be used to schedule a LAN backup of the customer's data.
- B. A Timetable can be scheduled using CMS Supervisor or ASCII CMS.
- C. A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b
- D. Timetable can be used to schedule a LAN backup of the customer's system.
- E. A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.
Correct Answer: C,E 🗳️
Which two statements about CMS and CM connectivity are true? (Choose two)
- A. If the switch uses a CLAN card, the switch must be direct-connected to the CMS
- B. If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
- C. The switch and CMS can he connected through a network.
- D. The switch can have a direct-connect to the CMS
Correct Answer: A,C 🗳️
A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?
- A. In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
- B. From Solaris login as root and use the date command
- C. Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
- D. Shutdown the CMS to the ak prompt level and adjust the BIOS time.
Correct Answer: B 🗳️
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