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Avaya 61451T Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Dial Plan and Call Routing | - Routing mechanisms
|
| Call Features and Applications | - Advanced features
|
| Security and Survivability | - System security
|
| Maintenance, Monitoring, and Troubleshooting | - Troubleshooting procedures
|
| System Architecture and Core Components | - Avaya Aura Communication Manager architecture overview
|
| Trunking and Connectivity | - External network integration
|
| User, Station, and Endpoint Management | - Station administration
|
| System Administration and Configuration | - Initial system setup
|
Avaya Administering Avaya Aura Communication Manager Specialized Sample Questions:
Question 1
How does the Call Center ACD feature benefit a business using Communication Manager?
A. By reducing the need for direct user interaction
B. By efficiently routing calls based on agent availability and skill level
C. By automatically locking stations that are not in use
D. By encrypting all calls routed through the ACD
Question 2
What types of trunks are commonly supported by Communication Manager?
(Choose Two)
A. Digital satellite trunks
B. Analog trunks
C. ISDN trunks
D. SIP trunks
Question 3
What advantages do SIP endpoints bring to a network managed by Communication Manager?
A. Increased security with proprietary protocols
B. Enhanced video conferencing features
C. Reduced need for physical infrastructure
D. Lower operational costs and scalability
Question 4
Which elements are typically included in a Uniform Dialing Plan (UDP) in Communication Manager?
(Choose Three)
A. Automated user authentication for every call
B. Fixed-length extension numbers
C. Predefined area codes for all users
D. Directories synchronized across multiple sites
E. Consistent dialing patterns for internal and external calls
Question 5
Which feature interaction within Communication Manager ensures that calls are not lost during high usage periods?
A. Bridged Call Appearance and Call Transfer
B. Autodial and Abbreviated Dialing
C. Call Coverage and Priority Calling
D. Call Hold and Conference
Solutions:
| Question 1 Answer: B | Question 2 Answer: B,D | Question 3 Answer: D | Question 4 Answer: B,C,E | Question 5 Answer: C |
