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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. You have deployed Avaya Contact Center Control Manager (ACCCM) with a
Communication Manager (CM) solution. When you attempt to synchronize information from the CM to the ACCCM server, you receive message indicating that there is a problem connecting to the server.
Which statement describes a solution to the connectivity problem?

A) Verify that the "exportto external system" box is chocked in the permissions tab.
B) Verify that the CM port is correct in the permissions tab.
C) Verify that the CM IP address and username/password are correct in t ho CM tab under the CFG tab.
D) Verifythat the CM IP address is correct in the Sys Pa rams tab under the CFG tab.

2. The Avaya Contact Center Control Manager (ACCCM) Web UI is responsible for the ACCCM Admin Web interface. There are multiple functional buttons and action bars available on each tab. The exhibit depicts the Users tab. What is the section outlined in red in the illustration?

A) Quick Search
B) Main details area
C) User/agent action bar
D) Organization Chart action bar

3. You have installed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. When saving an agent in ACCCM to a location with an assigned CMS, you get an error message "CMS: unspecified terror".
Which two statements describe solutions to this problem? (Choose two.)

A) Verify that the correct ODBC versionisinstalledon the ACCCM server.
B) Verily that the Synchronizer Server is running.
C) Verify that the ACCCM CMS user database permissions on the CMS database.
D) Verify that a CMS Role is assigned to the agent.
E) Verify that the ACCCM script isinstalledon the CMS side.

4. What is the name of the license file for Avaya Contact Center Control Manager (ACCCM)?

A) acccm_6.2.lic
B) 6.2_lic.xml
C) license.lic
D) license.xml

5. When determining the amount of servers required for Avaya Contact Confer Control Manager (ACCCM) the database server architecture must be considered.
Which two statements arc true concerning the database Installation? (Choose two.)

A) The ACCCM database can be co-resident with the application server.
B) The ACCCM database can beinstalledon a dedicated server.
C) The ACCCM database canonly be installed co-resident with the application server.
D) The ACCCM database can only be installed on a dedicated server.

Solutions: