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Avaya 3000.3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Infrastructure Data Gathering | 15% | - Existing PBX, dial plan, and telecom infrastructure - Customer productivity and business requirements - Data network assessment and integration needs |
| IP Office Hardware & Components | 15% | - Power options and hardware compatibility - Control units and expansion modules - Interface cards and endpoint support |
| Maintenance & Troubleshooting | 10% | - Common issue resolution - Fault diagnosis and monitoring - Performance verification |
| Telephony & Messaging Applications | 15% | - VoiceMail Pro and auto attendant - One-X Portal and user applications - Meet-me conferencing and CCR reporting |
| Implementation & Configuration | 25% | - Licensing and feature activation - System setup, user and extension configuration - Call routing, ARS, trunk configuration |
| Solution Design & Architecture | 20% | - Small Community Network (SCN) design - IP Office platform selection and sizing - Site topology, scalability, and capacity planning |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. A customer uses a call accounting system and account codes in the IP Office to keep track of billable spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.
A) Enable Forced Account Code on the Incoming Call Rout created for the client CLI.
B) Add the Client CLI information to the Incoming Call Route.
C) Add the ClI information to the Account Code.
D) Enable CLI tracking
2. What should the telephone number field N in an ARS short code look like if you want to send out caller ID for the number 3033211234 on an ISDN/PRI line?
A) NCID3033211234
B) Ns3033211234
C) Nss3033211234
D) NCLI3033211234
3. A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status).
A) Voicemail Pro
B) ContactStore
C) One-X Portal
D) IIS
E) CCR
4. Secure Digital (SD) card commands can be invoked from which two sources? (Choose two.)
A) one-X Portal
B) VoiceMail Pro Clint
C) IP Office Manager
D) one-X Portal for IP Office
E) Avaya telephones
5. Your customer wants to have a backup scheme for VoiceMail Pro. What application can be used to back up the VoicMail Pro database?
A) IP Office Manager
B) One-X Portal
C) VoiceMail Pro Client
D) Embedded File Manager
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: E | Question # 4 Answer: C,E | Question # 5 Answer: C |
