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Avaya 3000-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SME Communications System Overview | - Licensing and feature enablement concepts - Avaya SME portfolio overview (IP Office / SME solutions positioning) - System architecture and core components |
| Topic 2: Installation and Configuration | - Initial system setup and provisioning - User, extension, and endpoint configuration - Trunk configuration (SIP / PRI / analog) |
| Topic 3: Maintenance and Troubleshooting | - Software upgrades and patch management - System monitoring and diagnostics tools - Fault isolation and resolution procedures |
| Topic 4: Call Routing and Features | - Voicemail and messaging services - Auto attendants and hunt groups - Inbound and outbound call routing |
| Topic 5: Networking and SIP Integration | - IP networking fundamentals for SME systems - Firewall/NAT considerations for VoIP deployments - SIP trunk configuration and troubleshooting |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. Which two IP Office applications can be installed on the same server? (Choose two.)
A) one-X Portal
B) CCR
C) IP Office Voicemail Pro up to 16 voicemail ports
D) IP Office Voicemail Pro up to 20 voicemail ports
2. A customer has multiple IP Offices that have been in operation for over three years. IP hard phone users are complaining that they are experiencing "one way audio" during the calls. The problem has only recently started to occur. The problem is random and is hard to duplicate. Which three could be used to troubleshoot this issue? (Choose three.)
A) a current Network Assessment
B) an IP Office Monitor trace with AVRIP options enabled
C) an IP Office Monitor trace with Real Time Audio trace options enabled
D) an IP Office Monitor trace with H.323 options enabled
E) a packet sniffing trace
3. An IP Office with Embedded Voicemail (EVM) has the time set using the system phone. Each time the IP Office reboots the time changes to the wrong time. Which Windows command can be used to determine if there is a time server on the network causing the change?
A) time server
B) time
C) net time
D) get time
4. The design for an IP Office has two locations. They will need phones, voicemail, and meet-me conferencing ability. They will have a PRI at the main office and the remote office will also use it for inbound and outbound calls. The main site has forty users and one fax machine. The remote site has fifteen users and one fax machine. Which cards and modules are required in the IP Office at the main site to support all digital phones?
A) IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module
B) IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module
C) IP500 Essential edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module
D) IP500 Preferred edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module
5. Your customer has requested that you implement a plan to give their two sites complete resiliency. Which two will accomplish this? (Choose two.)
A) IP Phones with backup call server
B) IP500v2 with redundant processor
C) IP Office Resiliency License
D) Preferred Edition - Messaging at both locations
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: A,D,E | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A,D |
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