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Oracle Field Service Cloud Service 2020 Implementation Essentials exam validates a candidate’s ability to configure the Oracle Field Service Cloud Service 2020 application, including the ability to create and manage service requests, dispatch work orders, and manage resources. 1Z0-1003-20-JPN exam also includes questions on the management of customer profiles, schedules, and reports. Additionally, the exam covers topics such as integration with other Oracle applications and the use of mobile devices.
Reference: https://education.oracle.com/oracle-field-service-2020-implementation-essentials/pexam_1Z0-1003-20
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The Oracle 1Z0-1003-20-JPN exam is intended for professionals who have hands-on experience with Oracle Field Service Cloud Service, and have a comprehensive understanding of the platform's features and capabilities. Successful candidates will have the knowledge and skills needed to configure and deploy Oracle Field Service Cloud Service solutions, as well as troubleshoot issues that may arise. They will also be able to demonstrate an understanding of the best practices and principles of field service management.
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Oracle 1Z0-1003-20日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Users, User Types and Mobility | 10% | - Understand Mobility Framework capabilities - Configure User Types and roles - Describe Collaboration features and usage |
| Topic 2: Resources and Resource Types | 15% | - Describe resource and resource type settings - Configure resources for Routing - Configure resource calendars - Configure resources and resource types |
| Topic 3: Activity Types and Scheduling | 14% | - Configure Activity Types and their features - Describe Time Slots, Service Windows, SLAs, Delivery Windows - Explain Run Schedule, Assignment Parameters and filtering |
| Topic 4: Fields, Custom Properties and Display Settings | 12% | - Configure OFSC Core Application display settings - Describe native system fields and custom property types - Create and configure custom properties |
| Topic 5: Inventory and Capacity Management | 10% | - Configure Quota Management for Capacity Areas - Explain Duration and Travel Statistics parameters - Describe Inventory Types, consumption and management |
| Topic 6: Integration and APIs | 14% | - Explain Inbound and Outbound Integration Channels - Describe Plugin Framework and Data Exchange - Create Core REST API requests |
| Topic 7: Business Rules and Routing | 13% | - Configure Service Requests and Message Scenarios - Configure Business Rules settings - Describe routing reoptimization concepts |
| Topic 8: Work Skills and Work Zones | 12% | - Describe Work Skills and Work Skill Conditions - Describe Work Zones concepts - Configure Work Skill and associated Conditions |
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